To a user or a customer, software can feel magic, pages that loads with images for them to click on, drop down menus with simple choices, and options to customize and create what they want, with no programming required on them. When a button freezes, a feature request drops, or
These days, almost no one is still building reports by hand or simply using the reports that their software, CRM, or other platforms have. Like everything else, people are using an AI agent to build custom reports, so custom that they can edit them on the fly, have an agent
On the surface, these two asks look basically identical: "Are you super busy or can you help me with something?" "Can you follow up on that project and give me an update when you get a chance?" Both of them are asking you to do something
There's a difference between looking at something linearly and looking at it multifaceted. Most people go through life linearly. In fact, our entire western culture teaches us to think linearly. In the majority of my world at work, that means you encounter a problem, you follow the steps
While AI is seemingly all around us, in our smart TV's, apps, platforms, even bird feeders, that doesn't mean that everyone is using it. Even if they are using it, it doesn't mean they are using near it's fullest extent. Most are
In a time and land not so far away, building a app, video game, downloadable song, website, or integration between two pieces of software required a very specific kind of person. A programmer, someone who had spent years learning to code. Someone who spoke the languages of the machine: Python,
There's an old saying that you're the average of the five people you spend the most time with. Maybe you have heard, maybe you haven't, but in principle it means that the people around you affect you. In professional growth that deserves a much
There's a strange thing that happens when you're someone who naturally asks questions. You learn, fairly early on, that curiosity is a double-edged sword — and that which edge you're feeling depends almost entirely on who's holding it. You discover that there
I've always been a big-picture person. Not the kind who skims past details, but the kind who is genuinely curious about all the details — from every source, in every system — laid out together. I don't want a summary. I want the full picture. I want
There's a myth in software companies that a feature release is a development event. The devs build it, QA tests it, it ships, and everyone else finds out about it later. Maybe support gets a heads-up email a few days before launch. Maybe marketing scrambles to write
People think QA testing is just going through a check list or that at this point it doesn't even involve a human "because AI can do everything". Well neither is true. A checklist assumes you know every way a feature can fail. You don't.
On July 20, 1969, the world watched as Neil Armstrong stepped onto the surface of the moon. But behind that singular, iconic moment stood a room full of significant people in Houston, Texas, wearing headsets, staring at consoles covered in indicator lights, and managing a web of information so complex